Complaints Procedure

Our intention is of course, to provide an excellent, high-quality service for all our customers.  We do of course appreciate that occasionally things can go wrong. Should you have a complaint or query we would ask that you bring this to our attention at soon as possible so that we can assist you.

Your first step would be to contact us on:  01444 215 066 OR 07580 675744, alternative you can always email: [email protected]

We do have a Complaint Handling Procedure document – if you would like a copy, please request one and we will send it to you straight away.